WordPress Support Engineer
Showrav Hasan
WordPress Support Engineer with 7+ years across Rocket.net, Hostinger, and NameSilo. Specialized in migrations, DNS, performance, SSL, email deliverability, and customer-facing incident resolution.
Experience at
Recent Engineering Work
Real-world examples of how I approach complex WordPress and infrastructure challenges.
Enterprise WooCommerce Migration
Problem
A high-traffic WooCommerce store faced daily crashes and slow checkout speeds on a shared VPS. They needed a migration to a clustered LiteSpeed environment without losing any order data during the switch.
Action
Audited the database, configured Redis object caching, and staged the migration over a weekend. Ensured DNS cutover with TTL reduction and pre-warmed the cache on the new server.
Result
Checkout speed improved by 60%, database errors were eliminated, and the client saw a 12% increase in conversion rate during their next major sale.
Global Media Publisher Deliverability
Problem
A publishing network found their critical transactional emails (password resets, subscription receipts) landing in spam folders across Gmail and Outlook due to misconfigured DNS.
Action
Conducted a forensic deliverability audit. Realigned SPF records, generated new 2048-bit DKIM keys, and enforced a strict DMARC policy while monitoring failure reports.
Result
Spam complaints dropped to near-zero, inbox placement was fully restored, and support tickets regarding "missing emails" were reduced by 95%.
SaaS Platform Core Web Vitals
Problem
The marketing site for a B2B SaaS failed Google's Core Web Vitals assessment, causing a drop in organic search rankings. The site was bloated with unused JS and unoptimized assets.
Action
Implemented Cloudflare Enterprise edge caching, deferred non-critical JavaScript, optimized web fonts, and served next-gen image formats. Removed heavy slider plugins.
Result
Passed Core Web Vitals on mobile and desktop within 14 days, leading to a recovery in search visibility and a 20% reduction in bounce rate.
Client Verification
21 real reviews from production deployments. Click any card to verify the source on Trustpilot.
“Excellent Support from Showrav !”
I'm extremely impressed with the support I received from Showrav. He has been consistently helpful, patient, and knowledgeable--making my life so much easier. Every time I needed assistance, he quickly understood the issue and guided me with clear, effective solutions. His professionalism and dedication truly stand out. Thank you, Showrav, for providing outstanding support. You're doing a great job!
Cres Pabalate
Dec 2025 · Verified ✓
“best Service Solution”
Showrav Hasan the best Wordpress engineer i highly recommend.
Ovostore Kenya
Apr 2026 · Verified ✓
“Customer Service is incredible!!”
I don't normally leave reviews, but Ive used a lot of hosting companies and so far my experience has been incredible! The main thing I want to point out is the customer service - I don't think I've seen another support like it. Instant - no bots or AI to go through, straight to an agent and almost always instantly! Any problem I've had they've been able to tackle, and they've helped me with things that weren't even related to their service. Makes using their hosting sooo much better, knowing support is there for anything! And hosting being lightning fast doesn't hurt. Shoutout to Showrav Hasan who was a great help today!
Jordan
Apr 2026 · Verified ✓
“Thanks to the careful collaboration”
Thanks to the careful collaboration with the engineer, Showrav, he helped me resolve a problem that other engineers couldn't fix for two days. He meticulously debugged it to eliminate the hidden issues. Excellent work!
goodxs
Feb 2026 · Verified ✓
“Showrav is a hero”
Showrav is a hero. Always quick with assistance and has made my day a little easier more than once!
Shanton Waldien
Jan 2026 · Verified ✓
“Showrav was extremely helpful in resolving my issue”
Showrav was extremely helpful in resolving my issue while my developer was unavailable. Even though the problem was plugin-related and not directly tied to hosting, he took the time to assist and provided clear, easy-to-understand solutions.
Lilis Sutanto
Jan 2026 · Verified ✓
Technical Depth & Support Leadership
I bring an engineering mindset to customer support. Over the past 7 years, I've resolved thousands of complex incidents involving server hardening, caching layers, and database optimization across high-volume platforms like Rocket.net and Hostinger.
Beyond direct troubleshooting, I build processes. I document edge cases, train support teams, and create frameworks that prevent repeat escalations. Read more on my About page.
- Rocket.net — WordPress Engineer
- Hostinger — Senior Customer Success
- NameSilo — Technical Support
Core Competencies
Specialized engineering support tailored to agencies, high-traffic publishers, and scaling SaaS platforms.
WordPress Engineering & Support
Fast, reliable WordPress support for fixing critical errors, stabilizing performance, and maintaining secure environments.
- Your WooCommerce checkout is failing intermittently under load.
- A recent plugin update caused a fatal PHP error and took the site offline.
- You are migrating a 50GB multisite and cannot afford any data loss.
Server & Infrastructure Optimization
Expert hosting support that eliminates bottlenecks, stabilizes uptime, and unlocks maximum server performance.
- Your site crashes randomly with 502 or 504 Gateway Timeout errors.
- PHP workers are constantly exhausted during traffic spikes.
- You need to implement a strict Cloudflare caching layer but keep WooCommerce dynamic.
DNS Architecture & Deliverability
Specialist DNS and email configuration that keeps your domain online and your messages landing in the inbox.
- Your transactional emails (receipts, password resets) are landing in spam.
- You are receiving DMARC failure reports and do not know how to read them.
- You need to change nameservers to Cloudflare without breaking your existing Office 365 emails.
Core Web Vitals & Speed
Engineer-level performance tuning that fixes Core Web Vitals and delivers faster real-world user experiences.
- Google Search Console is flagging your site for "Poor URLs" due to LCP > 2.5s.
- Your mobile site feels sluggish, leading to high bounce rates on ad campaigns.
- You have installed caching plugins, but the site is still failing PageSpeed Insights.
Incident Response Workflow
Incident Triage
Rapid diagnosis of the root cause, whether it is a PHP fatal error, database lock, or DNS misconfiguration.
Action Plan
Clear communication of the remediation steps, rollback procedures, and estimated timeline.
Execution & Fix
Safe implementation of fixes, configuration updates, or code changes in a controlled environment.
Documentation
Detailed post-mortem and documentation for your internal team to prevent recurrence.
Frequently Asked Questions
Tell me what broke. I will fix it.
I respond within 2 hours for critical triage, DNS failures, and migration emergencies.