WordPress Support Engineer
Showrav Hasan
WordPress Support Engineer with 7+ years across Rocket.net, Hostinger, and NameSilo. Specialized in migrations, DNS, performance, SSL, email deliverability, and customer-facing incident resolution.
Experience at
Recent Engineering Work
Real-world examples of how I approach complex WordPress and infrastructure challenges.
Enterprise WooCommerce Migration
Problem
A high-traffic WooCommerce store faced daily crashes and slow checkout speeds on a shared VPS. They needed a migration to a clustered LiteSpeed environment without losing any order data during the switch.
Action
Audited the database, configured Redis object caching, and staged the migration over a weekend. Ensured DNS cutover with TTL reduction and pre-warmed the cache on the new server.
Result
Checkout speed improved by 60%, database errors were eliminated, and the client saw a 12% increase in conversion rate during their next major sale.
Global Media Publisher Deliverability
Problem
A publishing network found their critical transactional emails (password resets, subscription receipts) landing in spam folders across Gmail and Outlook due to misconfigured DNS.
Action
Conducted a forensic deliverability audit. Realigned SPF records, generated new 2048-bit DKIM keys, and enforced a strict DMARC policy while monitoring failure reports.
Result
Spam complaints dropped to near-zero, inbox placement was fully restored, and support tickets regarding "missing emails" were reduced by 95%.
SaaS Platform Core Web Vitals
Problem
The marketing site for a B2B SaaS failed Google's Core Web Vitals assessment, causing a drop in organic search rankings. The site was bloated with unused JS and unoptimized assets.
Action
Implemented Cloudflare Enterprise edge caching, deferred non-critical JavaScript, optimized web fonts, and served next-gen image formats. Removed heavy slider plugins.
Result
Passed Core Web Vitals on mobile and desktop within 14 days, leading to a recovery in search visibility and a 20% reduction in bounce rate.
Client Verification
26 real reviews from production deployments. Click any card to verify the source on Trustpilot.
“Excellent Support from Showrav !”
I'm extremely impressed with the support I received from Showrav. He has been consistently helpful, patient, and knowledgeable--making my life so much easier. Every time I needed assistance, he quickly understood the issue and guided me with clear, effective solutions. His professionalism and dedication truly stand out. Thank you, Showrav, for providing outstanding support. You're doing a great job!
Cres Pabalate
Dec 2025 · Verified ✓
“Showrav is the best support ever”
Showrav is the best support ever. No one solved my problem in 2 days but him.
Attila
Jun 2026 · Verified ✓
“Rocket support was very helpful with resolving the issue”
Rocket support was very helpful throughout the troubleshooting process. Showrav stayed in touch the entire time, carefully investigated the issue, and helped identify the root cause of the login problem. Everything was resolved quickly and professionally. Thank you, Showrav!
Діма Пілігрім
May 2026 · Verified ✓
“best Service Solution”
Showrav Hasan the best Wordpress engineer i highly recommend.
Ovostore Kenya
Apr 2026 · Verified ✓
“Customer Service is incredible!!”
I don't normally leave reviews, but Ive used a lot of hosting companies and so far my experience has been incredible! The main thing I want to point out is the customer service - I don't think I've seen another support like it. Instant - no bots or AI to go through, straight to an agent and almost always instantly! Any problem I've had they've been able to tackle, and they've helped me with things that weren't even related to their service. Makes using their hosting sooo much better, knowing support is there for anything! And hosting being lightning fast doesn't hurt. Shoutout to Showrav Hasan who was a great help today!
Jordan
Apr 2026 · Verified ✓
“Thanks to the careful collaboration”
Thanks to the careful collaboration with the engineer, Showrav, he helped me resolve a problem that other engineers couldn't fix for two days. He meticulously debugged it to eliminate the hidden issues. Excellent work!
goodxs
Feb 2026 · Verified ✓
Technical Depth & Support Leadership
I bring an engineering mindset to customer support. Over the past 7 years, I've resolved thousands of complex incidents involving server hardening, caching layers, and database optimization across high-volume platforms like Rocket.net and Hostinger.
Beyond direct troubleshooting, I build processes. I document edge cases, train support teams, and create frameworks that prevent repeat escalations. Read more on my About page.
- WordPress Engineer at Rocket.net
- Senior Customer Success at Hostinger
- Technical Support at NameSilo
Core Competencies
Specialized engineering support tailored to agencies, high-traffic publishers, and scaling SaaS platforms.
WordPress Engineering & Support
Fast, reliable WordPress support for fixing critical errors, stabilizing performance, and maintaining secure environments.
- Your WooCommerce checkout is failing intermittently under load.
- A recent plugin update caused a fatal PHP error and took the site offline.
- You are migrating a 50GB multisite and cannot afford any data loss.
Server & Infrastructure Optimization
Expert hosting support that eliminates bottlenecks, stabilizes uptime, and unlocks maximum server performance.
- Your site crashes randomly with 502 or 504 Gateway Timeout errors.
- PHP workers are constantly exhausted during traffic spikes.
- You need to implement a strict Cloudflare caching layer but keep WooCommerce dynamic.
DNS Architecture & Deliverability
Specialist DNS and email configuration that keeps your domain online and your messages landing in the inbox.
- Your transactional emails (receipts, password resets) are landing in spam.
- You are receiving DMARC failure reports and do not know how to read them.
- You need to change nameservers to Cloudflare without breaking your existing Office 365 emails.
Core Web Vitals & Speed
Engineer-level performance tuning that fixes Core Web Vitals and delivers faster real-world user experiences.
- Google Search Console is flagging your site for "Poor URLs" due to LCP > 2.5s.
- Your mobile site feels sluggish, leading to high bounce rates on ad campaigns.
- You have installed caching plugins, but the site is still failing PageSpeed Insights.
White-label WordPress Support for Web Agencies
White-label engineering support when your agency has a broken client site, failed migration, plugin conflict, malware redirect, or WooCommerce emergency.
- Your agency is scaling but you cannot justify a full-time senior WordPress developer salary yet.
- A client site goes offline after hours and your core team is offline or unavailable.
- You are migrating a high-traffic client site to Rocket.net or Kinsta and need zero-downtime execution.
White-label WordPress support for web agencies
When your agency has a broken WordPress site, failed migration, plugin conflict, malware redirect, DNS issue, or WooCommerce emergency, I can step in quietly and fix it under your brand.
Emergency Fixes
Instant rescue when client websites crash, show 500 errors, or database connections fail.
- 2-hour response window
- Direct developer-to-developer chat
- PHP error & plugin conflict remediation
- Post-mortem incident reports
Agency Support
Flexible technical execution on-demand for updates, migrations, speed boosts, and scaling.
- Dedicated time block retainers
- Staging environment setup & testing
- Zero-downtime server migrations
- Theme & custom plugin profiling
Care Plans
Routine maintenance, security audits, and backups to prevent client escalations.
- Weekly core, theme & plugin updates
- Real-time uptime & speed monitoring
- Daily off-site backups with rollbacks
- Malware prevention & hack cleanup
Need backup WordPress support this week? Send me one test task.
Test my workflows, response times, and coding quality with a low-stakes task. No long-term commitments required to get started.
Incident Response Workflow
Incident Triage
Rapid diagnosis of the root cause, whether it is a PHP fatal error, database lock, or DNS misconfiguration.
Action Plan
Clear communication of the remediation steps, rollback procedures, and estimated timeline.
Execution & Fix
Safe implementation of fixes, configuration updates, or code changes in a controlled environment.
Documentation
Detailed post-mortem and documentation for your internal team to prevent recurrence.
Frequently Asked Questions
Tell me what broke. I will fix it.
I respond within 2 hours for critical triage, DNS failures, and migration emergencies.