WordPress Support Engineer · Open to roles

Showrav Hasan
WordPress Support Engineer

7+ years across Rocket.net, Hostinger, and NameSilo. Specialized in migrations, DNS, performance, SSL, email deliverability, and customer-facing incident resolution.

Get in Touch Download Resume
Resume · [email protected] · LinkedIn · GMT+6
Years
7+
Issues Resolved
3,500+
Trustpilot
5.0
Showrav Hasan, WordPress Support Engineer
Zero-downtimeMigrations
Response time< 2 hours
Experience at Rocket.net logo Hostinger logo NameSilo logo
Case Studies

Recent Engineering Work

Real-world examples of how I approach complex WordPress and infrastructure challenges.

Zero Downtime 0.8s LCP 100% Data Integrity

Enterprise WooCommerce Migration

Problem
A high-traffic WooCommerce store faced daily crashes and slow checkout speeds on a shared VPS. They needed a migration to a clustered LiteSpeed environment without losing any order data during the switch.
Action
Audited the database, configured Redis object caching, and staged the migration over a weekend. Ensured DNS cutover with TTL reduction and pre-warmed the cache on the new server.
Result
Checkout speed improved by 60%, database errors were eliminated, and the client saw a 12% increase in conversion rate during their next major sale.
99% Inbox Rate SPF/DKIM/DMARC Domain Rep Restored

Global Media Publisher Deliverability

Problem
A publishing network found their critical transactional emails (password resets, subscription receipts) landing in spam folders across Gmail and Outlook due to misconfigured DNS.
Action
Conducted a forensic deliverability audit. Realigned SPF records, generated new 2048-bit DKIM keys, and enforced a strict DMARC policy while monitoring failure reports.
Result
Spam complaints dropped to near-zero, inbox placement was fully restored, and support tickets regarding "missing emails" were reduced by 95%.
98 Mobile Score <1s LCP 0 CLS

SaaS Platform Core Web Vitals

Problem
The marketing site for a B2B SaaS failed Google's Core Web Vitals assessment, causing a drop in organic search rankings. The site was bloated with unused JS and unoptimized assets.
Action
Implemented Cloudflare Enterprise edge caching, deferred non-critical JavaScript, optimized web fonts, and served next-gen image formats. Removed heavy slider plugins.
Result
Passed Core Web Vitals on mobile and desktop within 14 days, leading to a recovery in search visibility and a 20% reduction in bounce rate.
Client Verification

Rated 5.0 on Trustpilot

Real reviews from production deployments. Every card links to its verified source on Trustpilot — check them yourself.

26+
Verified Reviews
5.0
Trustpilot Rating
100%
5-Star Reviews
2
Hosting Platforms
★★★★★ Trustpilot
Showrav is the best support ever. No one solved my problem in 2 days but him.
Attila Rocket.net · Jun 2026 · Verified ✓
★★★★★ Trustpilot
Rocket support was very helpful throughout the troubleshooting process. Showrav stayed in touch the entire time, carefully investigated the issue, and helped identify the root cause of the login problem. Everything was resolved quickly and professionally. Thank you, Showrav!
Діма Пілігрім Rocket.net · May 2026 · Verified ✓
★★★★★ Trustpilot
Showrav Hasan the best Wordpress engineer i highly recommend.
Ovostore Kenya Rocket.net · Apr 2026 · Verified ✓
★★★★★ Trustpilot
I don't normally leave reviews, but Ive used a lot of hosting companies and so far my experience has been incredible! The main thing I want to point out is the customer service - I don't think I've seen another support like it. Instant - no bots or AI to go through, straight to an agent and almost always instantly! Any problem I've had they've been able to tackle, and they've helped me with things that weren't even related to their service. Makes using their hosting sooo much better, knowing support is there for anything! And hosting being lightning fast doesn't hurt. Shoutout to Showrav Hasan who was a great help today!
Jordan Rocket.net · Apr 2026 · Verified ✓
★★★★★ Trustpilot
Thanks to the careful collaboration with the engineer, Showrav, he helped me resolve a problem that other engineers couldn't fix for two days. He meticulously debugged it to eliminate the hidden issues. Excellent work!
goodxs Rocket.net · Feb 2026 · Verified ✓
★★★★★ Trustpilot
Showrav is a hero. Always quick with assistance and has made my day a little easier more than once!
Shanton Waldien Rocket.net · Jan 2026 · Verified ✓
Read all 26 reviews Verify on Trustpilot
Showrav Hasan working on WordPress infrastructure
Technical Depth & Support Leadership

An engineering mindset applied to customer support

Over the past 7 years, I have resolved thousands of complex incidents involving server hardening, caching layers, and database optimization across high-volume platforms like Rocket.net and Hostinger.

Beyond direct troubleshooting, I build processes: documenting edge cases, training support teams, and creating frameworks that prevent repeat escalations.

  • WordPress Engineer at Rocket.net
  • Senior Customer Success at Hostinger
  • Technical Support at NameSilo

Read more about me

Core Competencies

Engineering support for teams that cannot afford downtime

Specialized support tailored to agencies, high-traffic publishers, and scaling SaaS platforms.

WordPress Engineering & Support

Fast, reliable WordPress support for fixing critical errors, stabilizing performance, and maintaining secure environments.

  • Your WooCommerce checkout is failing intermittently under load.
  • A recent plugin update caused a fatal PHP error and took the site offline.
  • You are migrating a 50GB multisite and cannot afford any data loss.
View details

Server & Infrastructure Optimization

Expert hosting support that eliminates bottlenecks, stabilizes uptime, and unlocks maximum server performance.

View details

DNS Architecture & Deliverability

Specialist DNS and email configuration that keeps your domain online and your messages landing in the inbox.

  • Your transactional emails (receipts, password resets) are landing in spam.
  • You are receiving DMARC failure reports and do not know how to read them.
  • You need to change nameservers to Cloudflare without breaking your existing Office 365 emails.
View details

Core Web Vitals & Speed

Engineer-level performance tuning that fixes Core Web Vitals and delivers faster real-world user experiences.

View details

White-label WordPress Support for Web Agencies

White-label engineering support when your agency has a broken client site, failed migration, plugin conflict, malware redirect, or WooCommerce emergency.

  • Your agency is scaling but you cannot justify a full-time senior WordPress developer salary yet.
  • A client site goes offline after hours and your core team is offline or unavailable.
  • You are migrating a high-traffic client site to Rocket.net or Kinsta and need zero-downtime execution.
View details
For Web & Dev Agencies

White-label WordPress support for web agencies

When your agency has a broken WordPress site, failed migration, plugin conflict, malware redirect, DNS issue, or WooCommerce emergency, I step in quietly and fix it under your brand.

Emergency Fixes

Instant rescue when client websites crash, show 500 errors, or database connections fail.

$79/incident
  • 2-hour response window
  • Direct developer-to-developer chat
  • PHP error & plugin conflict remediation
  • Post-mortem incident reports
Get Started
Most Popular

Agency Support

Flexible technical execution on-demand for updates, migrations, speed boosts, and scaling.

$30/hour
  • Dedicated time block retainers
  • Staging environment setup & testing
  • Zero-downtime server migrations
  • Theme & custom plugin profiling
Get Started

Care Plans

Routine maintenance, security audits, and backups to prevent client escalations.

$149/month
  • Weekly core, theme & plugin updates
  • Real-time uptime & speed monitoring
  • Daily off-site backups with rollbacks
  • Malware prevention & hack cleanup
Get Started

Need backup WordPress support this week?

Send me one test task. Evaluate my workflows, response times, and code quality with a low-stakes task — no long-term commitment required.

Get Started & Submit Task Discuss Agency Partnership
Process

Incident Response Workflow

  1. Incident Triage

    Rapid diagnosis of the root cause, whether it is a PHP fatal error, database lock, or DNS misconfiguration.

  2. Action Plan

    Clear communication of the remediation steps, rollback procedures, and estimated timeline.

  3. Execution & Fix

    Safe implementation of fixes, configuration updates, or code changes in a controlled environment.

  4. Documentation

    Detailed post-mortem and documentation for your internal team to prevent recurrence.

FAQ

Frequently Asked Questions

How do you structure your retainers?

Retainers are billed as dedicated time blocks, usually monthly. Unused hours roll over for up to 30 days, and you get a written summary of every task completed with time tracking attached.

Do you provide after-hours or emergency coverage?

Yes. Critical incidents (site down, 500 errors, DNS failures, SSL emergencies) get triage within 2 hours, including evenings and weekends in GMT+6. Agencies on care plans get priority escalation.

Can you collaborate with in-house development teams?

Yes. I work inside your existing workflow — Slack, Teams, Jira, Linear, or your helpdesk. I document every change so your developers keep full context, and I never push to production without approval.

What platforms do you support?

Managed hosts (Rocket.net, Kinsta, WP Engine), cloud platforms (Cloudways, DigitalOcean, AWS), cPanel/WHM shared hosting, and custom VPS/dedicated servers with LiteSpeed or NGINX.

Contact

Tell me what broke. I will fix it.

I respond within 2 hours for critical triage, DNS failures, and migration emergencies.

[email protected] Direct email — fastest route
GMT+6 · Available globally Slack, Teams, Zoom, or your helpdesk
< 2 hour response For critical incidents and DNS failures

Your message is delivered directly to my inbox via my own mail server. I typically respond within a few hours.

Chat with me!