About Showrav Hasan

About Showrav Hasan: WordPress Engineer and Hosting Support Specialist

Hello, I am Showrav Hasan, a WordPress Engineer and Hosting Support Specialist. I am the person clients call when a WordPress website goes offline, a hosting stack struggles to keep up with traffic, or DNS and email deliverability feel like a puzzle. My work blends deep technical expertise with calm, structured communication so teams stay informed while issues are resolved.

For more than seven years I have partnered with hosting leaders including Rocket.net, Hostinger, and NameSilo. I have resolved critical plugin failures, malware infections, complex DNS propagation delays, and stubborn email routing problems for thousands of site owners, agencies, and SaaS teams. I approach every incident with the mindset of an engineer and the empathy of a senior customer support specialist.

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3,500+ WordPress incidents resolvedZero-downtime migrations for mission-critical sitesSpecialist in Cloudflare, LiteSpeed, and advanced cachingCustomer experience metrics consistently above 95% satisfaction

WordPress incidents resolved

3,500+

Complex troubleshooting handled for ecommerce founders, marketing teams, and SaaS platforms covering performance, stability, and security.

Hosting platforms served

Rocket.net · Hostinger · NameSilo

Escalation playbooks, custom configuration, and high-touch migrations executed for premium and large-scale hosting operations.

Average first-response SLA

< 2 hours

Consistently fast replies that combine technical depth with empathetic communication during high-pressure incidents.

My Journey from Developer to WordPress and Hosting Expert

My career began in web development and ecommerce management. That builder perspective is why I can diagnose technical problems that many support agents never see. I understand how code, hosting infrastructure, and business goals intersect. When a WordPress site throws a 500 error or a checkout flow grinds to a halt, I evaluate the entire stack rather than treating the symptom.

The Foundation: Understanding Why Websites Break (2016-2020)

Early in my career I built and maintained WordPress and Laravel projects for small retailers and local service companies. I wrote PHP templates, optimized WooCommerce catalogs, and moved websites between shared and VPS hosting plans. Those years taught me how theme architecture, plugin decisions, and database health influence conversion rates and uptime.

One of my first major lessons arrived when a seasonal florist hired me to rebuild their online ordering system right before Valentine’s Day. Traffic quadrupled overnight and the site crashed under the weight of unoptimized database queries. I refactored the product loop, introduced object caching, and reconfigured the hosting stack in less than twelve hours. The florist hit record sales, and I learned that real-world success depends on engineering choices you rarely see in glossy templates.

The Front Lines: Mastering WordPress Support at Scale (Hostinger)

Joining Hostinger placed me in the middle of a global support organization. I managed live chats and tickets for 30 to 50 WordPress users every day. The issues ranged from corrupted htaccess files to email deliverability failures and urgent domain propagation questions. I mentored teammates, wrote knowledge base updates, and refined escalation paths so priority incidents always reached the right specialist.

A memorable day involved a membership site that served financial advisers. Their training portal stalled during a launch because cron jobs failed silently and queued thousands of tasks. I traced the root cause to a misconfigured plugin update, rebuilt the schedule, and implemented monitoring that alerted the client before future failures. That experience confirmed my belief that ownership and clarity are non-negotiable.

The Peak: Engineering WordPress Performance (Rocket.net)

Rocket.net introduced me to premium WordPress infrastructure tuned for speed. I executed zero-downtime migrations, collaborated with engineers on platform improvements, and used Cloudflare Enterprise tools, LiteSpeed Enterprise, and bespoke caching layers to reach sub-second load times. Every playbook I created balanced automation, security, and human-readable documentation.

During a particularly intense week a fast-growing media site needed to migrate one hundred gigabytes of content to Rocket.net without losing advertising revenue. I orchestrated staggered DNS cutovers, synchronized user uploads across environments, and validated cache hit ratios before final launch. The client reported a forty percent improvement in page load speeds and a surge in ad impressions. Precision and coordination turned a potential outage into a competitive advantage.

My Support Philosophy: Real Solutions, Not Just Fixes

My philosophy is anchored in three principles. Ownership means the client speaks with one accountable expert. Clarity means every recommendation is translated into plain language. Proactive thinking means repairs always include safeguards that prevent the same crisis from returning.

Ownership, Not Escalation

I stay with the incident from diagnosis to resolution. Clients are never left repeating their story or wondering who owns the next step.

Clarity, Not Jargon

I translate technical findings into plain guidance, supported by annotated screenshots, timelines, and post-incident reports.

Proactive, Not Reactive

I implement preventative measures such as monitoring, caching policies, and credential audits so teams gain confidence, not just quick fixes.

Example Case: Turning a Slow Site into a Revenue Engine

A lifestyle subscription brand requested help with a slow WordPress site that delivered video classes. I audited PHP worker saturation, database tables, and CDN cache headers. The database contained three million spam entries, the CDN bypassed logged-in sessions, and cron jobs collided with subscription renewals. I rebuilt the queue, implemented server-level caching, and created a scaling plan for peak launches. Load times dropped by 55 percent and monthly renewals stabilized.

Another project involved a SaaS billing portal that faced intermittent 502 errors. Rather than applying a superficial restart, I traced the issue to a failing third-party authentication plugin that exhausted HTTP connections. Working alongside the in-house engineers, I introduced circuit breaker logic, added observability to their reverse proxy, and prepared rollback scripts. The incident turned into a long-term reliability roadmap that continues to guide their releases.

Core Expertise and Technical Skills

My toolkit spans WordPress engineering, managed hosting, DNS architecture, and marketing analytics. This combination lets me resolve emergencies, plan migrations, and align technical work with measurable business outcomes.

WordPress Engineering and Troubleshooting

Resolving White Screen of Death, 500 errors, and database connection failures
Debugging plugin and theme conflicts with reproducible test plans
Cleaning hacked or compromised WordPress sites with forensic reporting
Optimizing databases, queries, and object caching for sustained speed
Executing zero-downtime WordPress migrations with rollback coverage
Stabilizing WooCommerce and membership flows during high-traffic events

Hosting and Server Management

Administering cPanel, WHM, Cloud Panel, and custom orchestration layers
Configuring LiteSpeed, NGINX, and Cloudflare for performance and security
Hardening servers through firewalls, SSL automation, and SSH policies
Designing caching hierarchies that balance CDN rules and application logic
Implementing backup, monitoring, and alerting strategies that stakeholders trust

DNS, Email, and Domain Management

Authoritative DNS configuration for A, MX, TXT, and CNAME records
Solving email deliverability through SPF, DKIM, and DMARC enforcement
Diagnosing propagation delays and nameserver conflicts in global networks
Guiding domain consolidations during mergers or rebranding campaigns

Full Technical Stack Awareness

Hands-on with WordPress, PHP, Laravel, CodeIgniter, HTML, CSS, and JavaScript
Experienced with Git workflows, staging best practices, and CI pipelines
Comfortable integrating third-party APIs, payment gateways, and CRM automations

Marketing and SEO Alignment

Applying SEO, SEM, and analytics insights to technical decision making
Balancing performance tuning with content structure and core web vitals
Translating technical reports into executive-ready summaries for stakeholders

Business-First Mindset Backed by Technical Depth

My technical skills sit on top of a business education and real experience running ecommerce operations. I hold a degree in Business Administration with a marketing concentration, and I have managed paid campaigns that depended on stable websites and accurate analytics. When I see a website outage I see lost transactions, missed leads, and damaged trust. That perspective fuels my urgency and attention to detail.

Example: Combining Marketing with Technical Support

A B2B software client contacted me when their lead pipeline collapsed. The site ran without obvious errors, yet signups dropped by thirty percent. I audited Core Web Vitals, search console data, and analytics tags. LCP times increased by two seconds after a creative refresh introduced oversized hero videos. I compressed media, implemented lazy loading, tuned CDN caching, and aligned tracking with their CRM. Sixty days later organic sessions climbed fifteen percent and qualified leads returned to their previous peak.

Another marketing team struggled with newsletter growth because transactional emails landed in spam. I rewired their DNS records, enforced SPF and DKIM, introduced DMARC reporting, and provided a documentation kit their content team could follow. Deliverability improved within a week and their open rates doubled over the next quarter. Technical stewardship unlocked campaign performance.

Let us Build, Fix, and Manage Your Website Together

I am currently accepting new clients for specialized support retainers and project-based WordPress or hosting engagements. If you run an agency, SaaS product, or digital brand that needs senior technical leadership on demand, I am ready to help. Together we will make your website faster, safer, and stronger.

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I’m Showrav Hasan, with 7+ years solving complex WordPress, hosting, and DNS issues.