Background & Expertise
Bridging the gap between code and infrastructure.
Open to WordPress Support Engineer, Technical Support Engineer, and Customer Success Engineer roles.
Hello, I am Showrav Hasan. For the past seven years, I have engineered solutions for thousands of WordPress environments, from high-traffic publishers to critical WooCommerce storefronts.
My background is in both web development and enterprise hosting support. This means I do not just treat symptoms, I evaluate the entire stack. Whether it is a failing database query, a DNS propagation issue, or a complex migration, I approach every incident with engineering precision and clear communication.
Incidents Resolved
3,500+
Complex troubleshooting handled for ecommerce founders, marketing teams, and SaaS platforms.
Experience At
Rocket.net, Hostinger, NameSilo
Escalation playbooks, custom configurations, and high-touch migrations executed at scale.
Support Standard
< 2 hours
Consistently fast replies that combine technical depth with empathetic communication.
Engineering Experience
A track record of solving technical challenges in high-pressure environments.
WordPress Engineer
Rocket.net | 2021 - Present
Delivering premium infrastructure support for high-traffic WordPress deployments. Responsible for maintaining sub-second load times via Cloudflare Enterprise and LiteSpeed Enterprise caching architectures.
- Executed hundreds of zero-downtime migrations for mission-critical publishers and WooCommerce stores.
- Diagnosed complex PHP worker saturation issues, database locks, and plugin conflicts.
- Created technical playbooks to streamline incident response for the global support team.
Senior Customer Success
Hostinger | 2019 - 2021
Managed live technical support for 30 to 50 WordPress users daily, resolving server errors, SSL failures, and DNS misconfigurations.
- Served as an escalation point for difficult technical cases, mentoring junior support staff.
- Rebuilt failing cron jobs and repaired corrupted databases for enterprise deployments.
- Maintained a 98% satisfaction rating across thousands of interactions.
Web Developer & Support
Early Career | 2016 - 2019
Built and maintained custom WordPress and Laravel projects. Gained foundational experience in theme architecture, database optimization, and server hardening on shared and VPS environments.
Support Philosophy
Technical problems require more than just a quick fix. They require ownership and clarity.
Ownership
I stay with the incident from diagnosis to resolution. Teams are never left repeating their story or wondering who owns the next step.
Clarity
I translate technical findings into plain guidance, supported by annotated screenshots, timelines, and actionable next steps.
Prevention
I implement preventative measures such as monitoring, strict caching policies, and credential audits so teams gain long-term reliability.
Technical Skillset
A comprehensive toolkit spanning infrastructure management, server administration, and application code.
WordPress Engineering
- White Screen of Death and 500 error resolution
- Database query optimization and object caching
- Zero-downtime staging and migrations
- Forensic malware cleanup and hardening
- WooCommerce checkout stabilization
Server Management
- cPanel, WHM, and Cloud Panel administration
- LiteSpeed and NGINX configuration
- Cloudflare Enterprise edge caching rules
- SSL automation and strict firewall policies
- Automated backup and alert monitoring
DNS & Deliverability
- Authoritative A, MX, TXT, and CNAME management
- SPF, DKIM, and strict DMARC enforcement
- DNS propagation troubleshooting
- Domain consolidations and seamless cutovers
Open to new opportunities
I am currently open to WordPress Support Engineer or Technical Support Engineer roles where I can leverage my infrastructure and troubleshooting expertise.
Experience at
Tell me what broke. I will fix it.
I respond within 2 hours for critical triage, DNS failures, and migration emergencies.