Resume · WordPress Engineer
Showrav Hasan — WordPress Support Specialist & Hosting Support Specialist
I help agencies, SaaS founders, and hosting providers protect revenue by combining precise WordPress troubleshooting, strategic DNS setup, and relentless website optimization. My customer support leadership keeps every stakeholder informed while complex incidents are resolved.
Critical issues resolved
3,500+
Production fixes spanning website migration, SSL renewal, caching drift, and uptime restoration.
Average first response
< 2 hours
High-urgency customer support expert with clear playbooks and 24/7 coverage options.
Platforms supported
Rocket.net · Hostinger · NameSilo
Hands-on experience across premium hosting, CDN integrations, and global support desks.
Professional experience
WordPress troubleshooting · DNS setup · Website optimization
Rocket.net
WordPress Engineer & Hosting Support Specialist
- • Resolve enterprise-grade WordPress troubleshooting incidents, including database recovery, PHP tuning, and Core Web Vitals improvements for global brands.
- • Lead zero-downtime website migration projects with full DNS setup, SSL automation, and cache hierarchy validation across Cloudflare Enterprise and LiteSpeed.
- • Provide executive-ready reports that translate uptime metrics, incident timelines, and website optimization roadmaps for C-suite and agency partners.
Hostinger International
Senior Customer Support Expert (Web Hosting)
- • Mentored a globally distributed WordPress support specialist team handling 30–50 conversations daily with industry-leading satisfaction scores.
- • Authored escalation playbooks covering DNS setup, email deliverability (SPF, DKIM, DMARC), and hosting configuration to reduce repeat tickets by 28%.
- • Implemented proactive website optimization workflows, pairing PHP worker audits with caching strategies that protected Core Web Vitals during peak launches.
Marketing Doorway
Marketing & Ecommerce Specialist
- • Balanced growth campaigns with hands-on website speed optimization, reducing bounce rates by aligning analytics with performance dashboards.
- • Collaborated with developers to harden SSL, DNS, and hosting configuration for high-converting funnels serving thousands of concurrent sessions.
- • Delivered integrated customer support and maintenance cadences that kept ecommerce experiences stable across seasonal demand spikes.
Selling™
Web Developer & Ecommerce Manager
- • Built WordPress and Laravel storefronts from the ground up, implementing PHP refactors, caching policies, and uptime monitoring for mission-critical launches.
- • Managed end-to-end DNS setup, MX records, and transactional email deliverability to keep customer communications consistent.
- • Instituted documentation standards and knowledge bases that empowered business stakeholders to understand technical maintenance requirements.
Core focus areas
Deep expertise across WordPress troubleshooting, DNS setup, website optimization, and customer support leadership keeps your infrastructure resilient.
WordPress Engineering & Troubleshooting
- • White Screen of Death recovery, fatal PHP error debugging, and malware cleanup backed by reproducible test cases.
- • Performance profiling aligned with Core Web Vitals, database indexing, and object caching to achieve <1s LCP on content-heavy sites.
- • WooCommerce and membership flow stabilization through staged deployments, quality assurance, and rollback strategies.
Hosting Configuration & Reliability
- • Server hardening across LiteSpeed, NGINX, and Apache stacks with automated SSL provisioning and security response playbooks.
- • Website migration leadership, balancing DNS setup, CDN cache alignment, and analytics integrity to prevent traffic loss.
- • Uptime monitoring paired with intelligent alerting, log analysis, and proactive maintenance cadences.
DNS, Email, & Deliverability
- • Authoritative DNS configuration covering A, AAAA, MX, CNAME, TXT, and SRV records for SaaS, ecommerce, and agency clients.
- • Deliverability remediation through SPF, DKIM, DMARC, and BIMI alignment plus forensic inbox audits.
- • Disaster recovery procedures ensuring continuity during registrar transfers, domain consolidations, and propagation delays.
Customer Support Leadership
- • Design customer communication frameworks that merge technical detail with empathy, maintaining >95% CSAT.
- • Coach WordPress support specialists, build macros, and maintain living documentation tailored to hosting platforms.
- • Facilitate executive briefings that connect incident response to business impact, retention, and revenue resilience.
Tooling & platforms
Familiar across website speed optimization suites, hosting configuration dashboards, and customer communication systems.
Ready to add a senior WordPress Engineer to your support roster?
Partner with a WordPress Support Specialist who leads website optimization, DNS setup, PHP tuning, and customer communication with equal precision.
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