White-label WordPress support for web agencies
When your agency has a broken WordPress site, failed migration, plugin conflict, malware redirect, DNS issue, or WooCommerce emergency, I can step in quietly and fix it under your brand.
How It Works
A seamless integration that treats me as an extension of your staff.
Setup Access
Provide an @youragency.com email address, add me to your Slack channel, or invite me to your ticket desk.
Assign Tasks
Send tasks directly, tag me in tickets, or forward emergency alerts from your uptime monitors.
Solve & Document
I resolve the issue immediately, test changes in staging, and compile a clear, client-friendly explanation.
Under Your Brand
All communications, solutions, and logs are sent to your clients strictly under your agency brand guidelines.
Issues I Can Take Off Your Desk
You do not need to waste billable hours troubleshooting obscure server logs or complex database errors.
Fatal PHP Errors & White Screens
Isolating failed functions, syntax issues, and memory exhaustion errors to bring sites back online.
Plugin & Theme Conflicts
Safely debugging hook priorities, script load order issues, and version incompatibilities without breaking layout elements.
Malware Redirects & Suspicious Files
Deep cleaning injected scripts, malicious redirection rules, backdoor files, and resolving Google search warnings.
WooCommerce Checkout Issues
Debugging payment gateway API connection failures, cart serialization issues, and slow checkout databases.
DNS, SSL, Email, & SPF/DKIM/DMARC
Securing email deliverability records, correcting conflicting zone entries, and renewing broken security certificates.
Migration Failures
Fixing interrupted large file uploads, broken database paths, serialized URL mismatches, and domain propagation failures.
Slow Admin Dashboards
Profiling administrative AJAX queries, cleaning transient database bloat, and optimizing database options tables.
LiteSpeed, Cloudflare, & Cache Issues
Configuring dynamic edge bypass caching for WooCommerce while maximizing Core Web Vitals performance.
cPanel/WHM & Managed Hosting Problems
Remediating PHP memory allocations, worker process exhaustions, PHP version mismatches, and disk quota blockages.
The Senior Approach
I do not just “try plugins.” I diagnose logs, isolate root causes, test safely, document the fix, and leave your agency with a clear client-ready explanation.
What Clients Say About My Support
Real reviews from production environments. Every card links to its verified Trustpilot source.
Pulled from verified Rocket.net Trustpilot reviews mentioning Showrav Hasan by name.
“I don't normally leave reviews, but so far my experience has been incredible! The customer service is unmatched, with no bots or AI, straight to an agent almost instantly. Any problem I've had they've been able to tackle, helping me with things not even related to their service. Shoutout to Showrav Hasan who was a great help today!”
Jordan
Trustpilot Verified
“Thanks to the careful collaboration with the engineer, Showrav, he helped me resolve a problem that other engineers couldn't fix for two days. He meticulously debugged it to eliminate the hidden issues. Excellent work!”
goodxs
Trustpilot Verified
“Genuinely, as a solo startup founder, its been the best decision to migrate my site to Rocket. They've always been fast and reliable when it came to all my tech support. I need to personally mention Showrav Hasan, he's gone above and beyond for a request I made in stacking my site so it performs to its best. The team here are great!”
Chris Van Doren
Trustpilot Verified
Why Agencies Choose to Delegate WordPress Complexity
Total Brand Protection
I can sign your NDA before accessing any client files, dashboards, or credentials. Your client relationships are secure. I communicate strictly under your agency logo, banner, and email domains.
Senior Technical Competency
Avoid handing complex incidents to generalist developers who may struggle with plugin conflicts, WooCommerce checkout failures, malware redirects, caching problems, database bloat, or broken migrations. You get instant access to senior WordPress and hosting support experience.
Zero-Downtime Protocols
We never test updates or modify custom plugins directly on production client sites. Staging environment setup, backup verification, and strict rollback paths are standard.
Detailed Incident Reports
After resolving a critical outage, I compile a clear root-cause breakdown. You can send this report directly to your client to demonstrate agency value.
Why Not Just Hire on Upwork?
For simple edits, marketplaces can work. For production incidents, agencies need someone who understands the WordPress, hosting, DNS, cache, and security layers together. Here is what sets a dedicated partnership apart.
Deep Platform Expertise
Hands-on daily experience with Rocket.net, Kinsta, WP Engine, cPanel/WHM, and AWS/DigitalOcean cloud stacks. Not just WordPress, but the entire hosting layer underneath.
Thousands of Tickets Resolved
Not a beginner experimenting with your client sites. I come from high-volume hosting support where I resolved thousands of production incidents across diverse WordPress configurations.
Consistent, Reliable Availability
No ghosting, no missed deadlines. You get a dedicated partner with a fixed schedule, a 2-hour emergency response target, and clear communication. Not a random freelancer who disappears mid-project.
Pricing Starters
Choose the support structure that matches your current pipeline needs.
Emergency Fixes
Rapid incident triage when client websites crash, break, or show fatal errors.
- 2-hour emergency response target
- Fatal error debug & fix
- Database connection recovery
- Hacked website cleanup
Agency Support
Ongoing developer capacity to delegate optimization audits, migrations, and layout modifications.
- Dedicated monthly hour blocks
- LiteSpeed/Redis/Core Web Vitals
- Zero-downtime migrations
- Slack support integration
Care Plans
Proactive maintenance, secure backups, and vulnerability patching to protect client assets.
- Weekly core, plugin & theme updates
- Daily off-site cloud backups
- Real-time malware vulnerability scan
- Uptime & speed check alerts
Need backup WordPress support this week? Send me one test task.
Send a real, low-stakes task that is currently sitting in your agency queue. I will troubleshoot, fix, and explain the resolution so you can test my capability firsthand.
Agency Partnership FAQ
Do you sign Non-Disclosure Agreements (NDAs)?
Yes. I protect your client relationships. I regularly sign NDAs with agencies to guarantee that I work as an extension of your own internal team under your name.
What communication channels do you support?
I am highly flexible. Most agencies add me directly to their internal Slack/Microsoft Teams workspace in a dedicated support channel. I can also respond directly to tickets inside Help Scout, Zendesk, or using an agency-hosted email address (e.g. [email protected]).
How quickly do you respond to emergency fixes?
Emergency fixes are triaged with a 2-hour emergency response target. I diagnose the incident, restore site stability or isolate plugin conflict code immediately to keep the client site online.
Which hosting platforms do you support?
I possess deep operational experience with managed WordPress hosts (Rocket.net, Kinsta, WP Engine), reseller setups (cPanel, WHM), cloud deployments (AWS, DigitalOcean, Vultr configured via Cloudways or RunCloud), and custom Ubuntu VPS/LAMP/LEMP configurations.
How do you handle billing and hour tracking?
For emergency fixes, tasks are billed flat-rate per incident. For hourly retainer agreements, I track exact engineering hours with detailed work logs. You receive a report at the end of each billing cycle showing exactly what issues were resolved and how much time was spent.
Do you communicate directly with our clients?
It is entirely up to you. Most agencies prefer me to work as a background developer where your account managers handle the client-facing replies. However, if needed, I can respond directly to clients under your white-label agency alias.
Experience at
