Resume

Showrav Hasan — WordPress Support Engineer

7+ years resolving WordPress, hosting, DNS, and performance incidents for Rocket.net, Hostinger, and NameSilo. Open to WordPress Support Engineer, Technical Support Engineer, and Customer Success Engineer roles.

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Profile

WordPress engineer for high-pressure environments

I bring an engineering mindset to customer support: 3,500+ incidents resolved across migrations, DNS architecture, email deliverability, Core Web Vitals, and WooCommerce stability — with a 5.0 Trustpilot rating and a sub-2-hour response standard.

  • WordPress Engineer at Rocket.net (2021 – Present)
  • Senior Customer Success at Hostinger (2019 – 2021)
  • Technical Support at NameSilo
  • GMT+6 · Available globally · Open to relocation/remote
Showrav Hasan professional portrait
Career History

Experience

WordPress Engineer

Rocket.net · 2021 – Present
  • Premium infrastructure support for high-traffic WordPress deployments on Cloudflare Enterprise + LiteSpeed Enterprise.
  • Hundreds of zero-downtime migrations for publishers and WooCommerce stores.
  • Diagnosis of PHP worker saturation, database locks, and plugin conflicts.
  • Authored incident-response playbooks used by the global support team.

Senior Customer Success

Hostinger · 2019 – 2021
  • Live technical support for 30–50 WordPress users daily (server errors, SSL, DNS).
  • Escalation point for difficult cases; mentored junior support staff.
  • 98% satisfaction rating across thousands of interactions.

Web Developer & Support

Early Career · 2016 – 2019
  • Custom WordPress and Laravel development.
  • Theme architecture, database optimization, and server hardening on shared/VPS hosting.
Skills

Technical Skillset

WordPress Engineering

  • WSOD / 500 error resolution
  • Database & object caching optimization
  • Zero-downtime migrations
  • Malware cleanup & hardening
  • WooCommerce checkout stabilization

Server Management

  • cPanel / WHM / Cloud Panel
  • LiteSpeed & NGINX
  • Cloudflare Enterprise caching
  • SSL automation & firewalls
  • Backups & monitoring

DNS & Deliverability

  • A / MX / TXT / CNAME management
  • SPF, DKIM, DMARC enforcement
  • Propagation troubleshooting
  • Domain consolidations & cutovers
Document

Full Resume

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Tell me what broke. I will fix it.

I respond within 2 hours for critical triage, DNS failures, and migration emergencies.

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GMT+6 · Available globally

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