About – Showrav Hasan

Hello, I am Showrav Hasan. For the past seven years, I have engineered solutions for thousands of WordPress environments, from high-traffic publishers to critical WooCommerce storefronts.

My background is in both web development and enterprise hosting support. This means I do not just treat symptoms — I evaluate the entire stack. Whether it is a failing database query, a DNS propagation issue, or a complex migration, I approach every incident with engineering precision and clear communication.

3,500+

Incidents resolved for ecommerce founders, marketing teams, and SaaS platforms.

Rocket.net · Hostinger · NameSilo

Escalation playbooks, custom configurations, and high-touch migrations executed at scale.

< 2 hours

Support standard: fast replies that combine technical depth with empathetic communication.

Career

Engineering Experience

A track record of solving technical challenges in high-pressure environments.

WordPress Engineer

Rocket.net · 2021 – Present

Delivering premium infrastructure support for high-traffic WordPress deployments. Responsible for maintaining sub-second load times via Cloudflare Enterprise and LiteSpeed Enterprise caching architectures.

Executed hundreds of zero-downtime migrations for mission-critical publishers and WooCommerce stores.
Diagnosed complex PHP worker saturation issues, database locks, and plugin conflicts.
Created technical playbooks to streamline incident response for the global support team.

Senior Customer Success

Hostinger · 2019 – 2021

Managed live technical support for 30 to 50 WordPress users daily, resolving server errors, SSL failures, and DNS misconfigurations.

Served as an escalation point for difficult technical cases, mentoring junior support staff.
Rebuilt failing cron jobs and repaired corrupted databases for enterprise deployments.
Maintained a 98% satisfaction rating across thousands of interactions.

Web Developer & Support

Early Career · 2016 – 2019

Built and maintained custom WordPress and Laravel projects. Gained foundational experience in theme architecture, database optimization, and server hardening on shared and VPS environments.

How I Work

Support Philosophy

Technical problems require more than just a quick fix. They require ownership and clarity.

Ownership

I stay with the incident from diagnosis to resolution. Teams are never left repeating their story or wondering who owns the next step.

Clarity

I translate technical findings into plain guidance, supported by annotated screenshots, timelines, and actionable next steps.

Prevention

I implement preventative measures — monitoring, strict caching policies, and credential audits — so teams gain long-term reliability.

Capabilities

Technical Skillset

A comprehensive toolkit spanning infrastructure management, server administration, and application code.

WordPress Engineering

White Screen of Death and 500 error resolution
Database query optimization and object caching
Zero-downtime staging and migrations
Forensic malware cleanup and hardening
WooCommerce checkout stabilization

Server Management

cPanel, WHM, and Cloud Panel administration
LiteSpeed and NGINX configuration
Cloudflare Enterprise edge caching rules
SSL automation and strict firewall policies
Automated backup and alert monitoring

DNS & Deliverability

Authoritative A, MX, TXT, and CNAME management
SPF, DKIM, and strict DMARC enforcement
DNS propagation troubleshooting
Domain consolidations and seamless cutovers

Open to new opportunities

I am currently open to WordPress Support Engineer or Technical Support Engineer roles where I can leverage my infrastructure and troubleshooting expertise.

Get in Touch Connect on LinkedIn

Bridging the gap between code and infrastructure.