Open a ticket with me

Describe the mess. I'll bring the plan.

Crashed site, botched cutover, checkout bleeding orders: two sentences about what is wrong is enough to start. You will hear back with next steps, not a holding message.

[email protected]LinkedIn ↗

Something is on fire

Site down, 500 loops, DNS gone sideways, SSL expired. Triage inside two hours; stabilize first, paperwork second.

Report it

I need someone on call

Retained coverage: maintenance, Core Web Vitals watch, security patching, and an engineer who already knows your stack.

Scope it

We're hiring

WordPress Support Engineer, Technical Support Engineer, Customer Success Engineering; open to all three, remote or relocation.

See the resume

The form

What should I look at first?

Give me the symptom, the stack, and the deadline. I will answer with scope, next steps, and an honest estimate of effort.

Two-hour triage Critical incidents get a first response inside two hours, day or night.

Answers, not acknowledgements Every reply carries diagnostics, options, and a recommended path.

Credentials handled properly Access details live in encrypted vaults, never in plain-text email.

GMT+6, fluent in every timezone Slack, Teams, Zoom, or straight into your ticketing system.

FAQ

Asked before every engagement

The honest answers, up front.

Can you take over an ongoing incident?

Yes. Share access details, logs, and recent changes. I will audit hosting configuration, debug the codebase, stabilize uptime, and document each fix for your team.

Do you help with DNS and email deliverability?

Absolutely. I configure DNS, SPF, DKIM, DMARC, and related records while coordinating with mail providers to restore deliverability and consistency.

What does ongoing support include?

Retained coverage includes performance baselines, Core Web Vitals monitoring, PHP and caching reviews, security patching, and regular stakeholder updates.

Are you open to full-time roles?

Yes. I am actively seeking WordPress Support Engineer, Technical Support Engineer, and Customer Success Engineer positions. Download my resume or reach out directly.