★★★★★
Trustpilot
No one solved my problem in 2 days but him. Showrav stayed in touch the entire time, carefully investigated the issue, and helped identify the root cause. Everything was resolved quickly and professionally.
Resume
Resume · Showrav Hasan
Seven years of WordPress, hosting, DNS, and performance work condensed for recruiters and hiring managers. Rocket.net, Hostinger, and NameSilo included.
Profile, in short
Hire the person your tickets escalate to
I have spent seven years on the side of WordPress that customers never see: the ticket queues, the 2am incidents, the migrations that cannot afford a single lost order. That work produced 3,500+ closed incidents, a 5.0 Trustpilot rating from clients who named me in their reviews, and a two-hour response habit that survives weekends.
- WordPress Engineer at Rocket.net, 2021–present
- Senior Customer Success at Hostinger, 2019–2021
- Technical support at NameSilo before that
- GMT+6 · remote-ready · open to relocation
3,500+Incidents closed
98%CSAT at Hostinger volume
5.0★Trustpilot, verified
< 2hEmergency response
Career history
Experience, with receipts
What each role actually involved, beyond the job titles.
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WordPress Engineer
Rocket.net · 2021–PresentRocket.net is a premium managed host built for high-traffic WordPress, running Cloudflare Enterprise in front of LiteSpeed Enterprise. The customers run publishers, marketplaces, and WooCommerce stores where every minute offline costs revenue.
- Executed hundreds of zero-downtime migrations between servers and stacks for publishers and WooCommerce stores: staged, tested, cut over, and verified with no maintenance windows and no lost orders.
- Kept sub-second load times honest under serious traffic by tuning Cloudflare Enterprise rules, LiteSpeed cache policies, PHP workers, and database queries.
- Root-caused PHP worker saturation, database lockups, object-cache thrash, and plugin conflicts that had already survived multiple engineers.
- Authored the incident-response playbooks now standard across the global support team, turning repeat escalations into documented one-pass fixes.
- Trusted with direct production access on mission-critical sites, including weekend and after-hours emergency coverage.
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Senior Customer Success
Hostinger · 2019–2021Hostinger serves millions of customers worldwide. I worked the WordPress front lines: live chat and tickets, all day, every day.
- Closed 30 to 50 live cases daily across server errors, SSL failures, DNS misconfigurations, email delivery, and hacked sites.
- Maintained a 98% satisfaction score across thousands of rated interactions.
- Served as the final escalation point for tickets other engineers could not close, and mentored junior agents on diagnosis and communication.
- Resurrected dead cron jobs, rebuilt corrupted databases, and cleaned compromised WordPress installs for enterprise customers.
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Web Developer & Support
NameSilo + freelance · 2016–2019NameSilo is an ICANN-accredited registrar. Between support shifts I built sites for independent clients.
- Handled domain and DNS support at registrar scale: A, MX, TXT, and CNAME records, nameserver changes, transfers, and propagation mysteries solved daily.
- Built and maintained custom WordPress and Laravel projects covering theme architecture, database optimization, and server hardening on shared and VPS hosting.
Daily toolkit
Tools I use in production, not just in profiles
Every item here has shipped a real fix.
Cloudflare Enterprise
LiteSpeed Enterprise
NGINX & Apache
cPanel / WHM
MySQL & MariaDB
Redis & Object Caching
PHP 7.4 → 8.x
WP-CLI
Git & Deploy Workflows
SPF / DKIM / DMARC
Kinsta · WP Engine · Rocket.net
AWS · DigitalOcean · Cloudways
Zendesk · Help Scout · Freshdesk
Slack · Jira · Linear
Query Monitor & New Relic
Malware Forensics (CLI)
Skills
Technical skillset
Every item below has a real production incident behind it.
WordPress Engineering
- WSOD / 500 error resolution
- Database & object caching optimization
- Zero-downtime migrations
- Malware cleanup & hardening
- WooCommerce checkout stabilization
Server Management
- cPanel / WHM / Cloud Panel
- LiteSpeed & NGINX
- Cloudflare Enterprise caching
- SSL automation & firewalls
- Backups & monitoring
DNS & Deliverability
- A / MX / TXT / CNAME management
- SPF, DKIM, DMARC enforcement
- Propagation troubleshooting
- Domain consolidations & cutovers
The document itself
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Last updated Aug 2026 · PDFOpen to WordPress Support Engineer roles
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